We accept returns of like new in-stock merchandise within 30 days of purchase. We do not pay the cost of return shipping. Please let us know by e-mail or phone that you wish to make a return; Some items will come to us in California, some to our harness shop in Missouri. Some items have specific packaging and/or instructions which will need to be returned in their original condition as well. A 15% restocking fee may be withheld from your refund on any merchandise returned without its original packaging. In many cases this is not a problem but some items do have specific packaging which we need to resell the items.
Harness and Harness Parts returns: Please include a full size sheet of paper with your name, address, phone and e-mail in the box so that we can easily see who is to be credited with the return. These parts should be sent to Chimacum Tack Returns 8854 S AA Highway, Harwood, MO 64750. Thanks.
Bits and other non harness items should be sent to Chimacum Tack PO Box 2578 Suisun City, CA 94585. Thanks.
If we have sent an incorrect item, we will pay for its return and ship the correct item as soon as possible.
Items which have been custom made for you with brass hardware or colored strapping is not returnable. Be sure to measure twice! And call if you have any doubts about sizing or fit.
Items which have been ordered specifically to fit your horse, such as collars, hames, or other made to measure items, are not returnable. We are careful to verify sizes needed and request measurements so this is very seldom a problem. We frequently send sample items to try and fit. However we have had a few occasions where items were ordered against our advice and did not fit; We will not accept such items for a refund.
We guarantee our harness to fit and will work with you to make sure that happens. Generally harness is just right when it arrives but if there are any fit problems just let us know which parts need to be exchanged for another size.
If you are not pleased with an item purchased, for any reason, please let us know right away so that we may replace the item or offer a substitute. We strive for excellent customer service and would like to ensure that you receive from us products that are just right for your purposes and usage.