Returns/Exchanges

Sometimes, when you place a harness order with us, part of the harness may not fit. IF you supply measurements when you place your order, we will exchange parts and pieces of the harness until it fits correctly – AFTER you have sent photos of the harness on your equine to Mindy (mindy@chimacumtack.com). 

This is a service we supply free of charge – this means once we have the correctly sized parts and pieces to you, you will contact Mindy and she will make you a shipping label to return the parts that don’t fit.

If you do NOT supply measurements at the time of your order, we will not exchange parts and pieces. This means if something doesn’t fit correctly, it will be up to you to purchase another part in the correct size, and we will not cover shipping.

If you order a COLORED halter, driving lines, harness pad we WILL NOT allow returns or exchanges. It does say this on the products. If you order a black pad or halter and it doesn’t fit we will exchange it for the correct size. Again, this is why we encourage measuring your equine.

If you have ordered something that is considered CUSTOM, whether that be a colored item or a custom size, WE WILL NOT RETURN OR EXCHANGE IT.

If you placed an order over 6 months ago and just now decided you don’t like it or it doesn’t fit we will not exchange or return that item.

If you placed an order over one, two, three or more years ago and have now decided you don’t like it or it doesn’t fit – we will NOT exchange or return it.

If you have an item that isn’t working for your equine, you can sell it on your own. Mindy has a Used Chimacum Tack Facebook page where people can buy and sell used Chimacum Tack parts and pieces. ONLY items sold by Chimacum Tack are allowed on that page to ensure quality.

You can find that here: Chimacum Tack Used Tack Sales Group.

****This page is NOT affiliated with Chimacum Tack’s website.

If you need to make a return please contact Mindy BEFORE mailing anything back. If you do not send your return to the correct return address you will not receive a refund. 

If you do not send your item back to the correct return address, you will NOT receive a refund.

You do need to contact Mindy before making any returns as we have a few different addresses that returns need to be sent to.

Please DO NOT send your item back to the return address on the package you receive. This is NOT the correct address. 

Please reach out to Mindy at mindy@chimacumtack.com if you have any questions about returns.