Hours: 9am-5pm Central Time
Frequently Asked Questions
Feel free to read through these and all of our other FAQs before calling:
We do our best to be available! We have customers all over the world and we welcome your calls. When you dial 224-HAR-NESS you’ll have the option to leave a message or to select from the options to reach one of our Team Members directly.
We try to answer during regular business hours, which are 9:00am to 3:00pm PACIFIC TIME.
Our small staff works to respond promptly to every inquiry, and we appreciate your patience with returning voice messages. We also always welcome email to email@example.com.
- We often manually review orders before processing because we want to make sure that we have the sizing/fitting information to ensure that what you order is going to fit and be exactly what you need and want. So many of our customers need custom work done, we’ve set up our processes to be a little different than some other large e-retailers.
- The majority of our items are American-made by hand, by Amish craftsmen. Even our in-stock items are often shipped from our Midwestern warehouse. While we can sometimes obtain tracking information, we’ve selected our Amish craftspeople for their skills in harness making, not their technological access. When preparing international orders, we specifically request tracking information; for more “standard” domestic orders, we frequently ship via USPS and do not receive tracking information. Regardless, we get any tracking information verbally during our bi-weekly phone calls.
We will always do our best to let you know when to expect your order.
We try to keep prices low, and shipping is always a challenge. We generally ship USPS – and we’ve gotten good at fitting our products into flat rate boxes! We’ll be sure to let you know at check-out what your specific shipping charges are going to be.
We accept PayPal, and all major credit cards. We have even been known to accept payments on harnesses for our favorite customers!
That depends on where you are and what we’re shipping! If it’s a made-to-order item, it could take a few weeks for delivery. Most of our products include delivery estimates in description. For things we have in stock, we try to get them out the door and to the post office within a day of receiving your order.
First, the orders come to our back office of the website. Either Mindy or Amie looks them over, to make sure the measurements are all there, that the order makes sense – sometimes a random mess of things will be in the cart, we can deduce what is trying to be done, and we know these parts won’t work. So, we will call the customer to discuss what may work better.
If there are any notes in the note box with questions then we will reach out to the customer before processing the order. So, if you want to talk to someone before your order is sent off to the harness maker, please, write a note in the note box!
After we have made sure everything is correct with the order then either Amie or Mindy will send the order off to the appropriate supplier.
We have to type each order individually and for some, call them in over the phone, carefully spelling each and every word – M-i-n-d (as in dog)-y S (as in Sam)-c(as in cat)-h-r-o-d (as in dog)-e (as in Edward)-r and so on and so on for the entire name and address.
We have about 10 different suppliers that we use to fulfill orders. This is why, sometimes, you will receive several different boxes for one order.
When you receive an email/invoice that is marked Completed, this means one of us has checked your order, typed up the email and sent the order off to the proper supplier. This does NOT mean your order has been shipped. Also, please note: we will ALWAYS type a note on the invoice once it’s been completed. This note will let you know if you should expect more than one package for your order. This invoice will be emailed to you. We do not do printed invoices.
Chimacum Tack does not have a store front, nor do we have a warehouse to store products. Though we keep a very small amount of things on hand, not one of us has the storage to keep everything we sell on the website on hand. Our suppliers DO have the warehouses and room to store product.
Certainly. You’ll get an automatic confirmation of your order and an invoice through our nifty online shopping cart. Sometimes, you will also get a call from one of our team members if we need other information or have a question to be sure you’re getting just what you need.