Phone: 360-301-1317
Email: info@chimacumtack.com

Hours: 8am-8pm Pacific

Frequently Asked Questions

Feel free to read through these and all of our other FAQs before calling:

Hurricane & Fire Relief?

Here at Chimacum Tack we live our lives and run our business on simple foundations: We care about people and animals.  We treat others the way we would want to be treated. 

In response to the devastating fires and hurricanes of the past few months, Janie and Maren are beginning a “Pay it Forward” chain: We’re inviting our customers and friends to help those affected to get back on their feet by helping you replace your tack.  Think of it like the coffee line stories you’ve heard of… the person in front of you buys coffee for the next person in line.  Only this time, our large community of horse folks are going to chip in to help you replace your tack and horse equipment.

If you’ve lost your barn to fire or flood, and you need to replace your equipment, simply send us a note and tell us what you most need.  We will send what we can in the short term.  We’ll cover administrative costs, and even shipping, and contributions will be spent at whole-sale to make every dollar count. We won’t be able to replace everything for everyone, but we’ll do it as a first-come, first-served basis and make it as fair as possible. Like the Christmas-time Adopt-a-family, if you’d like to one of our “Adopt-a-Barn” recipients, just send us a note with your request and a picture or two.

To learn more, read this post: https://chimacumtack.com/norcal-fire-relief/

To Contribute: Click here, https://chimacumtack.com/product/pay-it-forward/

To Receive: Simply fill out the form on our contact page or send an email to info@chimacumtack.com 

 

When are you open? What happens when I call?

We’re open when you need us! When you call, you reach Janie Amdal on her cell phone, directly. We have customers all over the world, and we welcome your calls. We’re on Pacific Time, so figure if it’s after 8am and before 10pm, Janie will probably answer right away. When in doubt, we always welcome an email to info@chimacumtack.com.

What are the delivery charges for orders from Chimacum Tack?

We try to keep prices low, and shipping is always a challenge. We generally ship USPS – and we’ve gotten good at fitting our products into flat rate boxes! Shipping on orders over $75 is generally free, but we’ll be sure to let you know at check-out what your specific shipping charges are going to be.

Which payment methods are accepted?

We accept PayPal, and all major credit cards.  We have even been known to accept payments on harnesses for our favorite customers!

How long will delivery take?

That depends on where you are and what we’re shipping!  If it’s a made-to-order item, it could take three to four weeks for delivery.  For things we have in stock, we try to get them out the door and to the post office within a day of receiving your order.

What exactly happens after ordering?

Whether you call Janie and order over the phone, or you checkout through our website directly, your order is processed as quickly as we can.  Sometimes, there’s an extra step or two, for example we send your custom orders to our harness shop to be made to your specifications – and other times, we simply print out a shipping label and take your new product to the Post Office.

Do I receive an invoice for my order?

Certainly.  You’ll get an automatic confirmation of your order and an invoice through our nifty online shopping cart. Sometimes, you will also get a call from Janie if she needs other information or has a question to be sure you’re getting just what you need.

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